Use Cases 8 min read

Loyalty Program Benchmarks India 2026

Industry benchmarks for repeat rate, ATV, redemption rate, earn-burn ratio, and CLV across grocery, fashion, F&B, malls, and pharmacy in India.

42%avg upliftchurn reductionwith AI win-backSource: Fundle.ai 2026 benchmarks
Fundle.ai 2026 benchmark — built on 1.33Cr+ Indian retail members

Overview

Industry benchmarks for repeat rate, ATV, redemption rate, earn-burn ratio, and CLV across grocery, fashion, F&B, malls, and pharmacy in India.\n\nFundle.ai provides the AI-powered platform that makes this possible — from data integration to intelligence generation to autonomous campaign execution. Our platform serves fashion brands, F&B chains, hotels, wellness brands, grocery chains, and retail ecosystems across India.

How Fundle Helps

  • AI-native loyalty platform built for autonomous operation
  • Pre-built connectors for 50+ Indian POS systems
  • RFM segmentation with 11+ dynamic micro-segments
  • Omnichannel campaigns (WhatsApp, Push, SMS, Email)
  • Gamification with 3x engagement uplift
  • ROI measurement with automated control groups

Results

Brands on the Fundle platform report 40% higher repeat rates, 35% churn reduction, 3x campaign ROI, and ₹8-12 return for every ₹1 invested in their loyalty programme.

Related resources

Looking for more? Open the Industries menu to browse playbooks by sector, brand or mall.

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