Resolve customer questions instantly, on any channel.
An AI support agent that answers loyalty, order and account questions with full context from the CDP, resolves the routine autonomously and hands complex cases to humans with a summary.
<30s
first response
78%
auto-resolved
24/7
availability
Section 01
The business problem
Support teams are buried in repetitive loyalty and order questions, while customers wait in queues. Context is scattered, so every conversation starts from scratch.
Why existing solutions fall short
- Generic chatbots lack the customer’s real loyalty and purchase context.
- Routine questions still consume expensive human time.
- Handoffs to humans lose all the conversation context.
Section 02
How Fundle solves it
The Customer Support Agent resolves the majority of contacts instantly using live CDP context, and when escalation is needed, it hands a human a complete summary and suggested resolution.
01
Context-aware answers
Knows the customer’s tier, points, orders and history before replying.
02
Autonomous resolution
Handles points, redemptions, order status and account changes end-to-end.
03
Warm handoff
Escalates with a full summary and recommended action.
04
Omnichannel
Works on WhatsApp, web chat, app and email consistently.
How it works
From data to outcome — the agentic workflow.
Understand
Interprets the query with full customer context.
Resolve
Completes routine requests autonomously.
Escalate
Routes complex cases to the right human with a summary.
Improve
Learns from resolutions to widen its coverage.
Business impact & ROI
78%
tickets auto-resolved
−60%
cost per contact
+21
CSAT points
Integrations
FAQ
Customer Support Agent — questions buyers ask.
Will customers know it’s AI?
You choose the disclosure and tone; it’s designed to be helpful and clearly branded as Fundle.
Can it take account actions?
Yes — within permissions, it can adjust points, resend rewards and update details.
What about complex complaints?
Those escalate to a human instantly with the full context and a suggested resolution.
Get started
See Customer Support Agent on your data.
A 30-minute working session with the Fundle team — mapped to your brand, mall or programme.