Loyalty, offers and commerce — inside WhatsApp.
Runs enrolment, points, offers, reorders and support as a two-way WhatsApp conversation, where 90% of your customers already are.
90%+
open rate
2-way
conversational commerce
0
app install needed
Section 01
The business problem
Loyalty apps see low install and daily-use rates. Email is ignored. Meanwhile customers live on WhatsApp — but most brands only use it for one-way blasts.
Why existing solutions fall short
- App-only loyalty excludes the majority who never install.
- One-way broadcasts waste WhatsApp’s conversational power.
- Manual WhatsApp handling doesn’t scale past a few agents.
Section 02
How Fundle solves it
The WhatsApp Agent makes WhatsApp the primary loyalty surface — members enrol, check points, redeem offers, reorder and get support in a single, automated, two-way thread.
01
Conversational loyalty
Enrol, check balance and redeem entirely within chat.
02
WhatsApp commerce
Browse, reorder and pay through catalogues and payment links.
03
Triggered journeys
Sends behaviour-based, consented messages — not spam.
04
Human handoff
Escalates to a live agent seamlessly when needed.
How it works
From data to outcome — the agentic workflow.
Enrol
Customers join loyalty in one WhatsApp tap.
Engage
Points, offers and reorders happen in-thread.
Convert
Commerce and redemption complete without leaving chat.
Support
Questions resolve instantly, with human backup.
Business impact & ROI
90%+
message open rate
+38%
enrolment vs app
3x
engaged member rate
Integrations
FAQ
WhatsApp Agent — questions buyers ask.
Is it compliant with WhatsApp policy?
Yes — it uses the official Business API with template messages and explicit opt-in.
Do customers need the loyalty app?
No — the full loyalty experience runs inside WhatsApp.
Can it take payments?
Yes — via payment links and supported WhatsApp payment methods.
Get started
See WhatsApp Agent on your data.
A 30-minute working session with the Fundle team — mapped to your brand, mall or programme.