Engage the traveller before, during and after the trip.
Pre-order journeys, trip-triggered offers and cross-border member recognition for airport retail, duty free and travel-hub commerce.
trip-triggered
engagement
pre-order
to collection
+2.8x
traveller basket
Section 01
The business problem
Travel retail sees each shopper for forty distracted minutes and rarely again. Without knowing who travels when, duty free cannot pre-sell, personalise or bring the frequent flyer back to the store.
Why existing solutions fall short
- No visibility into travel cycles or upcoming trips.
- Dwell time is spent finding the store, not shopping it.
- Frequent travellers are treated identically to once-a-year tourists.
Section 02
How Fundle solves it
Fundle builds traveller profiles that trigger engagement around the journey: pre-order before the flight, collection offers on arrival at the terminal, and frequent-traveller tiers that make your stores the planned stop rather than the impulse one.
01
Trip triggers
Booking-linked or opt-in trip signals fire pre-travel journeys.
02
Pre-order & collect
Members reserve online and collect airside, guaranteed and faster.
03
Frequent-traveller tiers
Recognition and benefits scale with travel frequency.
04
Category intelligence
Liquor, beauty and confectionery affinities drive targeted offers.
How it works
From data to outcome — the agentic workflow.
Signal
Upcoming trip detected via opt-in or partner data.
Pre-sell
Personalised pre-order offers before departure.
Collect
Airside collection with upsell at handover.
Retain
Post-trip journeys hold the traveller until the next flight.
Business impact & ROI
2.8x
pre-order basket vs walk-in
+22%
frequent-traveller repeat rate
+15%
category cross-sell
Integrations
FAQ
Travel Retail & Duty Free — questions buyers ask.
How do you know when members travel?
Opt-in trip sharing, pre-order behaviour and partner integrations — always consent-based and DPDP-compliant.
Does pre-order comply with duty-free rules?
Yes — allowance checks and passport validation run within the pre-order flow per airport regulations.
Can it run across multiple airports?
Yes — one member identity works across every terminal and city in your network.
Get started
See Travel Retail & Duty Free on your data.
A 30-minute working session with the Fundle team — mapped to your brand, mall or programme.