MALL AI · MALL COMMERCE

A commerce layer for the mall — beyond individual tenants.

Mall-wide product discovery, food ordering, click-and-collect, reserve-in-store, gift cards, mall wallet, event tickets, service bookings and hyperlocal delivery.

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SECTION · 01

The problem

Why mall commerce needs a coordinated AI approach.

Visitors search each tenant separately for products or offers

No mall-wide gift card, wallet or booking layer

Click-and-collect / reserve-in-store not available across tenants

Hyperlocal delivery only via individual apps

Event tickets and service bookings scattered

SECTION · 02

How Fundle solves it

Mall Commerce in six coordinated steps.

One connected workflow that pulls signals in, decides what to do, executes the action across systems and keeps a full audit trail — every step configurable, every approval role-based.

STEP · 01

Discover

Search across tenant catalogues by category, offer, tenant.

STEP · 02

Choose

Buy, book, reserve, order food, load wallet.

STEP · 03

Fulfil

Tenant OMS gets the order; delivery or pick-up scheduled.

STEP · 04

Redeem

In-store or on-delivery redemption with loyalty benefits.

STEP · 05

Support

Concierge / support console for issues.

STEP · 06

Report

Attribution back to tenants and mall marketing.

SECTION · 03

Core capabilities

Everything Mall Commerce covers out of the box.

Every capability is a real, deployed feature — configurable per business, exposed via API and orchestrated by domain agents when appropriate.

Mall-wide product discovery

Tenant catalogues

Offers

Food ordering

Click and collect

Reserve in store

Gift cards

Mall wallet

Event tickets

Service bookings

Hyperlocal delivery

Tenant order management

Loyalty integration

Channels & touchpoints

AppWebWhatsAppKiosksConcierge desk

SECTION · 04

Who uses it & what it connects

Built for the enterprise, connected to your stack.

User roles

Visitors
Mall Ops
Tenants
Marketing
Finance

Integrations

Tenant POS / OMS
Payment gateways
Wallet + gift-card partners
Delivery aggregators
Loyalty engine

Dashboards

Commerce KPI
Category performance
Tenant order volume
Wallet loads
Gift card usage
Delivery SLA

SECTION · 05

Business outcomes

What customers pursue with this module.

Every deployment is configured, measured and reported against agreed metrics — no fabricated numbers, no hidden formulas.

New revenue

Wallet, gift cards, hyperlocal delivery, service bookings.

Higher visit value

Discovery + bookings + delivery keep the mall central.

Better tenants

Tenants get orders + attribution from a mall channel.

Loyalty tie-in

All commerce earns and burns loyalty balance.

SECTION · 06

Related modules

Modules that pair naturally with this one.

Mall Loyalty

Bill-upload + POS-linked earn · tiers · parking · tenant-funded promotions.

Explore

Mall AI Concierge

Web · WhatsApp · app · kiosks · wayfinding · service requests · bookings.

Explore

Mall Intelligence

Tenant performance · category growth · daily management briefs · action recommendations.

Explore

SECTION · 07

Common questions

Frequently asked about mall commerce.

No — WhatsApp + web launch first, app follows once demand is proven.

Get started with Mall Commerce

Build the mall commerce plan for your business.

A working session with our team. We map your existing systems, workflows and priorities against this module — you leave with a phased implementation plan.

Book a working session Explore all Fundle Mall AI modules