Fundle Retail AI/Enterprise Retail Agent

RETAIL AI · ENTERPRISE AGENT

One retail-native agent for customers and employees.

Product discovery, orders, loyalty, offers, appointments for customers. Inventory, campaigns, marketplace and MBO answers for employees. On any channel, with permissions and audit.

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SECTION · 01

The problem

Why enterprise retail agent needs a coordinated AI approach.

Customers get stuck between chatbot and human handover

Employees still ask helpdesks for basic operational data

No single interface across web, WhatsApp, app, kiosk and voice

Agents from different vendors do not share context

Audit trails are missing for AI-driven customer decisions

SECTION · 02

How Fundle solves it

Enterprise Retail Agent in six coordinated steps.

One connected workflow that pulls signals in, decides what to do, executes the action across systems and keeps a full audit trail — every step configurable, every approval role-based.

STEP · 01

Understand

Intent detected from message, click or query.

STEP · 02

Retrieve

Enterprise data fetched with role permissions.

STEP · 03

Reason

Business rules + models decide the response.

STEP · 04

Act

Book appointment, place order, escalate to human.

STEP · 05

Approve

Human approval for sensitive actions.

STEP · 06

Audit

Every action logged with input + output.

SECTION · 03

Core capabilities

Everything Enterprise Retail Agent covers out of the box.

Every capability is a real, deployed feature — configurable per business, exposed via API and orchestrated by domain agents when appropriate.

Customer discovery

Store locator

Product availability

Offers

Loyalty balance

Orders

Returns

Appointments

Recommendations

Support

Checkout assistance

Employee inventory Q&A

Customer history lookup

Store performance answers

Product information

SOPs

Campaign performance answers

Marketplace reconciliation questions

MBO performance answers

Sales intelligence

Channels & touchpoints

WebWhatsAppAppKioskVoiceEmployee portalCustomer-service console

SECTION · 04

Who uses it & what it connects

Built for the enterprise, connected to your stack.

User roles

Customers
Store Staff
Support Team
Category Managers
Regional Managers

Integrations

POS
CRM
E-commerce
Loyalty
Support desk (Zendesk, Freshdesk)
WhatsApp Business API
Voice / IVR platforms

Dashboards

Agent utilisation
Handover rate
Resolution time
Top intents
Escalations
Customer CSAT

SECTION · 05

Business outcomes

What customers pursue with this module.

Every deployment is configured, measured and reported against agreed metrics — no fabricated numbers, no hidden formulas.

Self-serve

Customers complete more actions without waiting.

Faster employees

Store and category teams answer their own questions.

One channel identity

Same context across web, WhatsApp, app.

Governed AI

Every action approved or auditable end to end.

SECTION · 06

Related modules

Modules that pair naturally with this one.

Loyalty & CLM

Unified identity · segmentation · lifetime value · omnichannel journeys

Explore

Lead Management

Unified inbox · lead scoring · AI calling · store allocation

Explore

Retail Intelligence

Conversational analytics · anomaly detection · executive briefs

Explore

SECTION · 07

Common questions

Frequently asked about enterprise retail agent.

Both. It answers, books, updates, escalates — with configurable approval chains.

Get started with Enterprise Retail Agent

Build the enterprise retail agent plan for your business.

A working session with our team. We map your existing systems, workflows and priorities against this module — you leave with a phased implementation plan.

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