“Which product or policy questions slow down store teams?”
Fundle Brain
01
Choose a narrow question set
Start with recurring questions from one team or customer journey. Identify the authoritative source for each answer.
02
Prepare the knowledge
Remove conflicting or expired material. Connect product identifiers and policy scope so similar-looking documents do not produce the wrong answer.
03
Fit the conversation
Use the relevant role and task context. Ask a focused clarification where the available information is insufficient.
04
Improve from unresolved questions
Review unanswered or poorly resolved requests. Update the source knowledge and handover process so the same gap does not recur.
BUILT AROUND THE WORK
Keep the answer close to the work.
Store colleagues and customers need different information, but both need accurate answers that lead to a useful next step. The enterprise-assistant workflow connects approved knowledge with the role, task and current conversation.
01
Product and policy knowledge
Bring approved product attributes, care guidance, service information and customer policies into a maintained knowledge set. Assign an owner and review date to changing information.
02
Role-appropriate answers
Separate public customer information from employee procedures and restricted operational context. Access should follow the person’s role and the question being answered.
03
Guided clarification
Ask for the missing detail that changes the answer: product variant, service location, purchase channel or the customer’s intended use.
04
Useful handovers
When stock, an exception or a specialist response is required, carry the question and relevant context into the supported handover rather than ending with a generic contact instruction.
THE OPERATING FLOW
From the first question to the next useful action.
A store colleague needs a quick, accurate explanation of a product and the applicable return policy. The workflow uses approved material and makes any need for confirmation explicit.
01
Choose a narrow question set
Start with recurring questions from one team or customer journey. Identify the authoritative source for each answer.
02
Prepare the knowledge
Remove conflicting or expired material. Connect product identifiers and policy scope so similar-looking documents do not produce the wrong answer.
03
Fit the conversation
Use the relevant role and task context. Ask a focused clarification where the available information is insufficient.
04
Improve from unresolved questions
Review unanswered or poorly resolved requests. Update the source knowledge and handover process so the same gap does not recur.
BRING YOUR BUSINESS QUESTION
Give Fundle Brain something useful to work on.
Start with the question. Define the data and workflow needed to answer it.
↗Which product or policy questions slow down store teams?
↗What information is safe and useful for a customer to see?
↗Which unanswered questions reveal gaps in our operating knowledge?
CONNECT
Start with the right data.
Product information, approved policies, operating knowledge, role definitions and supported source connections.
PUT IT TO WORK
Leave with a useful output.
Contextual answers, useful follow-up questions and responsible handovers.
MEASURE WHAT MATTERS
Useful resolutions / handover quality / feedback
Track useful resolutions, appropriate escalations, repeated questions and source freshness. Review answer quality on representative scenarios before widening the scope.
GOOD QUESTIONS
Before we get started.
Can the assistant access every customer record?
Access must follow the role and the agreed workflow. Only authorised information needed for the task should be available.
Can customer and employee assistants share knowledge?
They can share approved common material, while role-specific knowledge and actions remain scoped separately. The same source does not imply the same access for every user.
Can the assistant confirm a refund or live stock?
Only a supported, authorised connection can establish a transaction or current availability. Otherwise, the assistant should explain the policy or route a confirmation request.
