Assign owners for the tenant directory, event calendar, service information and maps. Set an update process for changed hours or temporary closures.
02
Understand the visitor’s need
Classify the request and ask a focused follow-up when needed. Use only the information relevant to the current visit.
03
Give an actionable answer
Provide the store or service location, relevant timing and next step. Distinguish confirmed information from a detail that requires tenant confirmation.
04
Hand over when necessary
Create the supported handover with the request and context. Review unresolved questions to identify gaps in the directory or service process.
BUILT AROUND THE WORK
Turn a visitor’s question into a useful next step.
A visitor may need a store, a service, an event time or help with a problem. The mall-concierge workflow is designed around accurate property information, a clear answer and a supported route to the right team when the request needs a person.
01
Store and category discovery
Use a maintained tenant directory with categories, locations and opening information. Help visitors narrow their options without inventing stock or services.
02
Events, offers and services
Connect approved event details, current offers and property services. Keep dates, availability, eligibility and accessibility information current.
03
Contextual assistance
Ask the one missing question that changes the answer: preferred category, location, timing or type of service. Keep the response practical and easy to follow.
04
An accountable handover
Route unresolved requests to the agreed mall or tenant team with the relevant context. State what will happen next and avoid promising response times the team cannot support.
THE OPERATING FLOW
From the first question to the next useful action.
A visitor needs a particular category, dining choices and parking information. One coherent answer can help them plan the visit without searching several disconnected pages.
01
Maintain the source information
Assign owners for the tenant directory, event calendar, service information and maps. Set an update process for changed hours or temporary closures.
02
Understand the visitor’s need
Classify the request and ask a focused follow-up when needed. Use only the information relevant to the current visit.
03
Give an actionable answer
Provide the store or service location, relevant timing and next step. Distinguish confirmed information from a detail that requires tenant confirmation.
04
Hand over when necessary
Create the supported handover with the request and context. Review unresolved questions to identify gaps in the directory or service process.
BRING YOUR BUSINESS QUESTION
Give Fundle Brain something useful to work on.
Start with the question. Define the data and workflow needed to answer it.
↗Which questions are visitors asking most often?
↗Where does outdated store or event information create confusion?
↗Which requests repeatedly need a human handover?
CONNECT
Start with the right data.
Approved directory, opening hours, location information, events, offers and service contacts.
PUT IT TO WORK
Leave with a useful output.
Visitor answers, destination recommendations and routed service enquiries.
Measure useful answers, successful directions or handovers, unresolved requests and information freshness. A conversation count alone does not show that a visitor received help.
GOOD QUESTIONS
Before we get started.
Can the concierge promise stock availability?
Only if a reliable, authorised inventory source is connected. Otherwise it should direct the visitor to the store for confirmation.
Can the concierge provide live indoor navigation?
Live navigation depends on the available map, location data and supported integration. A maintained floor and store-location directory is a separate, simpler capability.
Can visitors ask about a product in a store?
The concierge can use approved catalogue information where connected. A specific size, price or live stock position should be confirmed by the tenant unless a current supported feed supplies it.
